Return Policy


Shipping Policy

Genuine Ink ships office supply products to every part of the United States, excluding Hawaii and Alaska. Restrictions do apply to certain products, which we will tell you about when you order.

To estimate your delivery date with ground shipping, please refer to the above map.

Genuine Ink always offers FREE SHIPPING! You’re welcome! Also, if you need your order right away, we offer express second-day or overnight shipping for an extra charge.



Unopened and undamaged products can be returned to Genuine Ink within 30 days of the purchase date for a full refund, after receiving a return confirmation.


To open a return request:

  • Log in to your Genuine Ink account on our website.

  • Go to the ‘My Account’ menu and select ‘Complete Orders’.

  • Locate the item you would like to return on this page and select ‘Return Item(s)’.

  • Fill out the request form.

  • One of our return representatives will respond within one business day. 

  • Wait until receiving a return authorization to move forward with your return. Items sent back without a return authorization will be denied.


Requests to return items opened after purchase, or unopened items after our 30-day return period will be handled on a case by case basis. Restocking or return shipping fees may apply depending on the time elapsed as well as the condition of the item(s) being returned.

To open a return or replacement request for a defective item, please have a copy of your Supplies Status Page as well as pictures of the damaged item and/or printing error. This information is needed to assess an item for defects or damage. Please keep all original packaging in case the item needs to be returned.

When returning your item, please allow for shipping time, warehouse processing, and returns processing. Most returns are completed within five business days. 

If you have any questions or concerns please e-mail us at returns@genuineink.com.

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